Outcomes First Group is committed to making sure each and every person we educate and care for has the best possible experience with us, opportunities to be happy, and is prepared for their transition to adulthood.

As the UK’s leading education, care and fostering provider, we’re able to demonstrate the tangible impact that our services have on the people we support.

What Do We Mean By ‘Incredible Futures’?

By saying that we build ‘incredible futures’, we make a big promise to those we educate and care for, and those we work with and alongside.

We make it clear that we’re dedicated to achieving a better tomorrow by delivering outstanding services today. 

What that means in practice is different for everyone. But by helping vulnerable children, young people and adults make progress step by step, day by day, we inspire trust, build confidence, and open up a future that perhaps once seemed unimaginable. 

‘Incredible’ is personal. It depends on who you are, where you started, and what you want to accomplish. But we know that incredible futures are always possible – and they’re the only futures we set out to achieve.

How Do We Deliver ‘Incredible’?

Everyone who works in and with our Outcomes First Group family has a role to play in building incredible futures.

We judge our success on the positive change we inspire and the lives we improve, and by focusing on this aim above everything, we make a real difference each day.

Striving for ‘incredible’ means analysing our impact, being open and honest at every turn, and innovating so that we continually improve. When change needs to happen, we work together to bring everyone with us, and when we achieve our goals, we celebrate what we’ve achieved.

The Outcomes First Group Pledge

We pledge to:

  • Keep children, young people and adults safe, and care well for them
  • Help children, young people and adults to get a good education (to help them achieve and enjoy their education)
  • Help children, young people and adults to be healthy and enjoy their lives
  • Support children, young people and adults with their future and next adventure

Our pledge emphasises our minimum expectations for children, young people and adults who live with one of our foster carers, attend one of our schools, or live in a residential home.

The pledge is our promise to each and every person in our care. We’re focused on making a difference and supporting the delivery of the pledge.

We have a clear approach to improvement based on four questions:

  1. How can we measure if children, young people or adults are better off?
  2. How can we measure if services are doing well?
  3. How are we doing on these measures?
  4. What do we need to do next?

Supporting Local Communities

We share our skills and expertise to benefit not only the people we directly educate and care for, but also those in the wider communities in which we operate. Beyond the services we provide, we’re committed to adding value for our stakeholders through initiatives such as:

  • Hosting autism awareness sessions at local mainstream schools to educate teaching staff and local authority colleagues as well as parents and carers.
  • Circulating regular help sheets offering advice to parents, carers and local authorities on various subjects relating to autism, and social, emotional and mental health difficulties.
  • Running local events such as summer festivals and open days, demonstrating our passion and commitment to integrating with the local community and raising awareness.
  • Supporting neighbouring schools – for example, through our sponsorship of Kids Safe packs, which educate and advise children to stay mindful and safe through a range of games and activities.
  • Raising money for local and national charities throughout the year to benefit those in need.
  • Organising an annual donation of Christmas gifts to local childrens hospitals.
  • Collaborating with local businesses to enhance the life experiences of those we support.
  • Recognising people who are making a real difference, as well as celebrating the achievements of individuals with autism and social, emotional and mental health difficulties.

Clinical Team

Our clinical team works alongside our care and education teams to develop a shared understanding of the skills, resources and practices in place, ensuring we deliver provision of the highest quality and maximise each person’s outcomes.

Our evidence-informed models are based National Institute of Clinical Excellence (NICE) to ensure the effective provision of clinical services throughout the organisation.

Ultimately, we aim to improve the quality and efficiency of evidence-based care, allowing us to work towards maximising quality of life in a truly integrated manner. The frameworks ensure that we have a robust understanding of strengths and weaknesses, which are then transferred into meaningful educational and residential strategies to achieve the best possible outcomes for every individual in our care.

Safeguarding and Prevention of Child Exploitation

At Outcomes First Group, we’re always focused on reducing the risk of child sexual exploitation. By supporting initiatives such as ‘Stop Exploitation Week’, partnering with organisations including NWG Network, training our internal teams and providing enhanced safeguarding training to our foster carers, we raise awareness of how to spot the signs and signals of exploitation of children.

By teaching colleagues and carers across the group how to observe and stop exploitation of children, as well as what to do in such circumstances, we make sure that everyone associated with us is informed to act effectively in safeguarding the vulnerable young people in our care. This commitment demonstrates how seriously we take this issue, and that we’re steadfastly committed to working together and tackling child sexual exploitation.

How we work to meet our Group Safeguarding Pledge

A team of quality advisors regularly audits and supports us to ensure every child, young person or adult in our care, education and residential services is receiving at least a ‘Good’ standard of provision.

Our Safeguarding and Quality Committee is independently chaired by Tim Loughton, the former Children’s Minister, and also includes British Professor of Nursing, Baroness Mary Watkins of Tavistock, as well as Jenny Whittle, former Deputy Cabinet Member for Children, Families and Education (Learning and Development) and Mike Blakey, our Group Director of Quality and Compliance.

A national safeguarding adviser also provides expert advice on safeguarding children and vulnerable adults to ensure we always remain collectively compliant and aligned with current national procedures.

Reducing the Use of Restraint

Weve made a commitment to actively participate in reducing restraint, where possible, across all our services. This strengthens our stance as a leading care and education provider striving to set the highest standards.

Our desire to make a positive difference to the lives of thousands of people in our care led to us officially pledge to join the Restraint Reduction Network and support the cause as an organisation.

As a member of the Restraint Reduction Network, we have pledged to:

  • Give a clear and transparent commitment to people who use and work in our services that all our leaders, managers and frontline staff will endeavour to work together to ensure that the use of coercive and restrictive practice is minimised and the misuse and abuse of restraint is prevented.
  • Work together to create restraint-free services for each person we support as much as possible, built on continuous learning and improvement.
  • Develop an annual restraint reduction planthat will outline the different organisational approaches well implement in order to help us achieve the Networks vision, mission, values and principles, so that those people subject to restricted practices are fully protected.

In order to meet these pledges, weve created a network of restraint reduction champions throughout Outcomes First Group. This allows our champions to lead on the coordination of self-evaluation and the development of a plan to reduce the use of restraint in each of our services.

This means were now able to actively contribute towards developing quality standards to help avoid incidents where any vulnerable person in our care is exposed to any behaviour that may be deemed traumatising, particular within therapeutic settings, keeping them as safe and comfortable as possible.

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