Job Title:         Support Squad Deputy Manager

Hours:              37.5 hours per week

Location:          Bolton Head Office with occasional travel to your allocated region

Salary:              up to £35,000 per annum

Contract:          Permanent

Closing Date:   24th October 2021


If you really want to make your mark in a rapidly growing business that is committed to improving the lives of children and young people, we have the role for you!


About the Role

This is an exciting opportunity to join our Group as we set up a new department that will provide support to our service leads across the UK.

Our Support Squad team will play a crucial role in ensuring operational service leaders can access the support required from central functions without being taken away from their primary role of caring for our children, young people and adults. Your team will act as a key contact between service leaders and our central functions such as HR, IT and Recruitment.

As our Support Squad Deputy Manager, you will be responsible for facilitating the relationships between service leaders, the Support Squad Leads and our central functions. You will ensure the Support Squad Leads are proactively supporting our leaders and working to resolve issues as quickly as possible. It is important that you report back the effectiveness of the team to the Support Squad Manager who will then report to senior figures to ensure the service we deliver is relevant and meets the needs of the business.


Who are we looking for?

The Support Squad Deputy Manager role requires someone with the ability to deputise and support the Manager with the brief set out and manage the Support Squad Leads.

You will have experience of continual service improvement and customer service management. You will also have strong leadership qualities and high emotional intelligence as all these will be key to a successful support department.

It would be desirable if you have experience in a care setting or special school administration, but not essential. 

This is a new team which is an exciting step for the business. We want this team to pack a big punch and help us make a difference every day!

If you like the sound of the role, please do make an application as we would be excited to see what you have to offer.


About the Group

Outcomes First Group is the largest independent provider of high-quality foster care and special needs education and care. We are a vital part of local communities in England, Scotland, Wales, and Northern Ireland with a renowned reputation for quality and positive outcomes for the people we educate and care for.

Our divisional brands include Acorn Care and Education, National Fostering Group and Options Autism.


Why work for us

  • Holidays starting at 25 days per annum
  • An extra days holiday per year for a special day (e.g. birthday, anniversary, child’s first day at school)
  • Extensive training suite
  • Career development across the Group
  • Professional support network
  • Contributory Pension
  • The Hub – employee discounts, recognition cards, well-being centre
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Salary Finance


We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer

Apply now