Job Title:         Support Squad Manager

Hours:              37.5 hours per week

Location:          Bolton Head Office with occasional travel to your allocated region

Salary:              up to £45,000 per annum

Contract:          Permanent

Closing Date:   24th October 2021


If you really want to make your mark in a rapidly growing business that is committed to improving the lives of children and young people, we have the role for you!


About the Role

This is an exciting opportunity to join our Group as we set up a new department that will provide support to our service leads across the UK.

Our Support Squad team will play a crucial role in ensuring operational service leaders can access the support required from central functions without being taken away from their primary role of caring for our children, young people and adults. Your team will act as a key contact between service leaders and our central functions such as HR, IT and Recruitment.

As our Support Squad Manager, you will be responsible for the effectiveness of our new team ensuring our Support Squad Leads are providing an excellent service to managers. You will gain feedback from stakeholders to monitor delivery and performance and share this with senior figures within the business. As a new department, it will be important you identify and implement opportunities to optimise processes and develop your team to deliver service improvements.


Who are we looking for?

The Support Squad Manager role requires a strong leader with high emotional intelligence and the ability to do tactical execution.

As a brand new department, you will be happy to take accountability for issues that may occur and translate ‘lessons learnt’ into continual service improvement. You will have the ability to use data to create high level reports that update on performance and highlight any key operational items that need improving.

As a strategic thinker, you will give direction on tools and methods to use to meet the needs of users across a variety of channels. We need someone who will bring insight and expertise into how user needs change over time and how to provide the best services for the end user.

It would be desirable if you have experience in a care setting or special school administration, but not essential. 

This is a new team which is an exciting step for the business. We want this team to pack a big punch and help us make a difference every day!

If you like the sound of the role, please do make an application as we would be excited to see what you have to offer.


About the Group

Outcomes First Group is the largest independent provider of high-quality foster care and special needs education and care. We are a vital part of local communities in England, Scotland, Wales, and Northern Ireland with a renowned reputation for quality and positive outcomes for the people we educate and care for.

Our divisional brands include Acorn Care and Education, National Fostering Group and Options Autism.


Why work for us

  • Holidays starting at 25 days per annum
  • An extra days holiday per year for a special day (e.g. birthday, anniversary, child’s first day at school)
  • Extensive training suite
  • Career development across the Group
  • Professional support network
  • Contributory Pension
  • The Hub – employee discounts, recognition cards, well-being centre
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Salary Finance


We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer

Apply now