Job Title: Infrastructure Engineer
Hours: 37.5 hours per week
Location: Flexible working from the Bolton Office
Salary: up to £45,000 per annum
About the Group
Outcomes First Group is the largest independent provider of high-quality foster care and special needs education and care. We are a vital part of local communities in England, Scotland, Wales, and Northern Ireland with a renowned reputation for quality and positive outcomes for the people we educate and care for.
Our divisional brands include Acorn Education and Care, National Fostering Group and Options Autism.
About the Role
The outcomes of the Children and Young Adults who use our services is at the heart of everything we do and IT is no different. As a member of our Central IT Function, you’ll be part of a team of Infrastructure Engineers responsible for the availability and usability of Infrastructure Services across Outcomes First Group’s large estate of offices, schools, and care homes.
To date, much of our infrastructure project work has been completed by 3rd parties but, as our business grows from strength to strength, we have the perfect opportunity to build a new Infrastructure Delivery Team. With a strong emphasis on developing a team of passionate Infrastructure experts, who not only know how our systems work, but also why they work the way they do.
You will be responsible planned improvements as well as day-to-day support and management of the voice and data Infrastructure across the Group, including resolution of complex issues, working on projects and supporting the business ensuring the company infrastructure is fit for purpose.
As a member of the Infrastructure Engineering Team, you’ll also be involved in strategic developments and improvements to our Microsoft 365 tenants – the foundation toolset used by colleagues and students across the Group.
Who we are looking for
We are looking for a number of Infrastructure Engineers to join our team and you will hold a professional qualification, an IT Degree or be working towards one. You must have excellent knowledge of Microsoft products desktop and server platforms and be comfortable working within at ITIL framework. You will also have previous experience in a 3rd line role within a technical support desk or MSP.
You will have a passion for customer service and have the ability to remain calm and organised when working with challenging customers and conflicting deadlines.
Essential technical skills
- Windows server experience
- Active Directory
- Microsoft 365\Azure experience
- Understanding of virtualization
- Solid understanding of Lan/Wan technologies
- Knowledge of MDM
- Networking experience
- VOIP/Telephony solutions including 3CX and Mitel (preferred)
- SQL knowledge (preferred)
Why work for us
- Holidays starting at 25 days per annum
- Extensive training suite
- Career development across the Group
- Professional support network
- Contributory Pension
- The Hub – employee discounts, recognition cards, well-being centre
- Cycle to Work scheme
- Employee Assistance Programme
- Salary Finance
- Option to purchase private medical
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.
We are an Equal Opportunities Employer.