Job Title: Referrals Administrator 

Location: NFA London & South East

Salary: – Up to £23,000 FTE with non-contractual bonus with OTE of up to £26,450

Contract Type: Permanent – Full Time (Part Time considered)


We have a fantastic opportunity for a motivated and enthusiastic Referrals Administrator to join our team at NFA London & South East.

If you really want to make your mark in a rapidly growing business that is committed to improving the lives of children and young people, we have the role for you!


About the Group

We are the National Fostering Group – the UK’s largest independent fostering family.

With over 20 years of experience in foster care, we are committed to finding dedicated foster parents able to provide a safe and supportive environment for children and young people across the UK.

Our family of 26 specialist, independent fostering agencies cover the entire UK by supporting communities locally. Whether that be children and young people or potential foster carers looking for short or long-term foster placements, our expert teams work closely with Local Authorities and Trusts across the country to find the perfect fostering opportunities.

In England, we are proud of the fact that 100% of our regional fostering provisions have been officially recognised by Ofsted as either ‘Outstanding’ or ‘Good’. Our high standards are replicated and equally highly regarded by the Care Inspectorate for Scotland and the Care Inspectorate Wales.


Who are we looking for?

We are seeking a motivated, enthusiastic, conscientious and creative team player to join the Referrals team. Based in our office in Uxbridge, you will act as the first point of contact for all referrals/enquires into both of our Fostering businesses.

The referral administrator provides a vital link in the referrals service, working with colleagues and having contact with Local Authorities. The successful candidate will respond to referrals and Local Authority placement enquiries promptly and efficiently and ensures that relevant referrals are passed to the appropriate managers.  You will advise local authorities of current vacancies, ensuring all information is up-to-date and sent to LAs weekly.

You will provide administrative support to Referrals team, efficiently coordinating referrals and ensuring all systems and up to date and accurate.  The successful candidate will have excellent administrative skills and the ability to communicate and build relationships with people at different levels.

We are looking for someone who shows good initiative and take ownership of tasks or issues. You will have a proven track record of building and developing key stakeholder relationships. The successful candidate will have previous experience within a busy administrative role and be confident with Microsoft Office, including Excel and a good level of data manipulation.


Why work for us

  • Holidays starting at 25 days per annum
  • Extensive training suite
  • Career development across the Group
  • Professional support network
  • Pension
  • “Your Wellbeing Matters”
  • Employee Rewards Hub


We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities employer.

Apply now